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Q: Where are you based?
A: We based on Asia.
Q: How to contact you?
A: Any questions please email us at service@sknebula.com. Reply within 4-8 hours on working days
Q: What is the shipping cost? How long will it take to arrive?
A: The shipping cost depends on your address and the weights of your order. Usually the shipping cost is about $6.9/9.9.
We have 3 options of shipping method:
- Fast Shipping takes 8-12 days for delivery
- Standard Shipping takes 12-15 days for delivery
International transportation takes a long time, and it may be delayed due to extreme weather, strikes or other irresistible factors. This is a normal phenomenon. You can contact us at service@woodbests.com for more logistics information.
Q: How can I track my order？
A: Our system will automatically send the shipping notification email to you when your order is shipped. You can click the link in the email to check your tracking information. Or you can copy the tracking number to track it on 17track (https://www.17track.net/en). If you still do not how to track it, please contact us at service@sknebula.com. We will send the detailed information to you.
Q: What is the shipping date?
A: The off-season delivery time is generally about 7-15 working days after the order is placed. About 10-25 working days in high season.
Q: I want to cancel my order.
A: If your order isn't already being processed, then yes, we can cancel your order. Email us that you want your order canceled (please include the order number) and we'll cancel it if we can and give you a full refund.
Q: What if I am not satisfied with the puzzle after I received it? Can I return and get a full refund?
A: If you are not satisfied with our product, please email us at service@sknebula.com. Yes you can return, If it is a product quality problem, we accept the return and will give you a full refund. If it is your unilateral problem, then we will check whether the puzzle is intact and can be continued to sell on our website after receiving the product. If so then we will refund you not including the shipping cost.
Q: I found my shipping address was wrong, can I change it?
A: If your order hasn't been shipped, then we can change it for you. Please email us at service@sknebula.com and send the correct shipping address as soon as you can for instance, and we will do our best to get this taken care of for you.
Contact Us
You can find Our contact address in our notice.